What Our Clients Say

Discover how our services and support have exceeded our clients' expectations. Read our testimonials and find out why we're the trusted partner for market researchers.

Overall
Score

90.0

Quality
Score

4.5

Client
Satisfaction

99.9%

Really appreciate your responsiveness and friendliness! The care and attentiveness of all the Civicom hosts is so welcomed - and you all have become a sort of stand-in 'friendly face' / source of comfort! Thank you all so much for what you do.

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10 / 10

Great client service!

10 / 10

You are doing a great job. Thank you for being attentive!

10 / 10

Ditto on what I said for the Value Prop study. Techs and Gabriel are both awesome!

10 / 10

Techs are always great and Gabriel is fantastic! He is great to work with, patient and flexible. I always enjoy working with him.

10 / 10

I appreciate the attention to detail and clear communication that Mary and her team provide. Also instant responses are always appreciated. I know I will get great support and questions answered. AND great, quality respondents for my projects.

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10 / 10

Great response rate and assistance with additional technical questions.

10 / 10

Everything! I love working with the team.

10 / 10

Great customer service from start to finish.

10 / 10

I asked for a few things to be done a little bit differently to accommodate the different markets that were involved and this was provided without any push back and made the whole process really smooth.

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10 / 10

Everything went really smoothly thank you!

10 / 10

Friendly, attentive, and responsive as usual 🙂 Very easy to work with.

10 / 10

You team is very responsive and excellent researchers. You've got great backup for each other. I feel heard and in good hands. If we have issues, they are quickly and equitability taken care of - this research is customer and we all try to make it the best it can be.

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10 / 10

Management is outstanding. Platform utility is good!

10 / 10

Helped with audio/tech assistance and promptly helped respondents when had audio issues. Overall, great experience working with the team and platform.

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10 / 10

Very organized and responsive!

10 / 10

Gabriel is awesome! Always responds in a timely fashion and is patient with all my silly questions. All the techs during the project were great too!

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10 / 10

Smooth, effective platform!

10 / 10
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