What Our Clients Say

This project dragged on for a while due to challenges with recruitment - Civicom team did a great job being patient and occasionally checking in on project status, which was very much appreciated. This project also had a 'special request' where the Civicom support would call the respondent right before the interview started (rather than prepping the respondent to join 15mins beforehand). This accommodation was much appreciated. We only conducted 4 interviews, but everything went very smoothly!

The team went over and above to make this project a success - this was my first time using the platform and I had a million questions and they patiently answered them all and took care of everything - I was so grateful!

I love how your team initiates contact on the day of a study. We know CCam will reach out to us in the morning to make sure everything is ready to go for the day.

You have the patience of a saint to help these respondents. Tech checks, helping during the interviews, switching from mobile to PC on the fly. Help the mods learn and be comfortable.

Communication and service is fantastic. I have confidence wtih every project that the equipment will arrive on time, in complete working order, and the techs are managing the details which frees me up to manage other aspects of the project. I apprecaite the high level of service.

Techs are always so kind and willing to reach out to respondents - very much appreciate the constant communication and help coordinating with recruiters when trying to get ahold of difficult respondents.

I have used Civicom a few times now, but after this last experience I can say going forward my preferred platform is Civicom. We had communication issues with our supplier for scheduling and Civicom picked up the slack and went above and beyond for us. The best part is how reasonably priced your platform is. The customer service at Civicom is unmatched!

The team is so attentive and helpful with both the clients and respondents and our team. They worked with the mods ahead of time for screen sharing issues and ideas and then worked with the respondents. They kept us updated on tech checks and issues.

I just wanted to say how appreciative I am of the excellent and top-tier service that you all provide. I have shifted most all of my projects over to your team due to the helpfulness and kindness you all have. I know sometimes I forget to send you new grids and things, but you are SO HELPFUL at reminding me when you need something (and also nice about it 😉) Just had to say how awesome you all are while I have a moment to ❤

Moderator has been very pleased with the tech support from the Civi team on this project. The team has also been helpful in re-running the machine transcripts because they are sometimes pulling as one long transcript of one speaker, re-running them seems to fix this issue when it comes up.

Good response time, nice effort in the inputs to the grid

Great communication and turn around time.

Clear communication throughout, always friendly, approachable and helpful

Quick to respond! Great at communicating!

Really appreciate your responsiveness and friendliness! The care and attentiveness of all the Civicom hosts is so welcomed - and you all have become a sort of stand-in 'friendly face' / source of comfort! Thank you all so much for what you do.

Great client service!

You are doing a great job. Thank you for being attentive!