We At Civicom Believe

We At Civicom Believe We Are Creating Something Important

We are committed to being passionate, inventive, focused and undaunted, and to an environment which is energized, fun, and adaptive.

How We Launched Civicom Marketing Research Services

Client Needs First

We view the world differently from most companies. We’re not interested in
selling products that stand independently from the value we provide in client
service. We thrive on helping researchers experience successful project outcomes.

How We Started

Clients often ask us… how did you get into the marketing research business? The answer is easy… our clients asked us to! Around 2002, a global marketing research firm requested that we facilitate some online telephone interviews to avoid travel in inclement weather. The rest is history.

Research Experience

We had a head start in understanding research. Our leadership team was broadly experienced in commissioning marketing research for leading global companies and in providing marketing consulting services for global advertising campaigns.

In Depth Understanding

Our expertise in product development and marketing on a national and global scale provided a foundation for us to build on when we begin providing online interview and focus group facilitation services. We later added in-facility capabilities.

Global Expertise

Our global audio infrastructure gave us the capacity to serve clients all over the world. Soon we added web infrastructure, resulting in the capability to offer IDI and focus group services virtually anywhere in the world.

News Spreads

Before long we were getting calls from industry organizations asking us to attend or exhibit at their conferences. We decided to get involved, and the word of our services continued to spread.

Client Success First

We look at the world differently. Client project success comes first. Our clients
depend on us to free them from the burdens of facilitating research. Our job is to make sure that our role contributes to a successful outcome for our client. This is what sets us apart from others.

Commitment Yields Results

Supporting clients’ needs through our service philosophy, when combined
with our technical expertise and products, has grown over twenty plus years into a steady stream of requests for us to facilitate online interview and focus group research projects as well as to add more services.

Expanded Services

We expanded our lines of service as clients requested them. We now offer online communities, a mobile insights app, UX tools for mobile app and website analysis, transcriptions, translations, and a state-of-the-art portable plug-and-play 360° recording and streaming solution for in-facility and hybrid research.

Responding To Technology

We are able to quickly assess the tools and features clients say they need and create them. Responding to client needs for a fast, accurate and secure report-generating tool, we developed Quillit ai, enabling clients to generate video, audio and transcription in a matter of moments, not hours.

Helping Clients Adapt

In 1858 the first telegram via the Atlantic Cable was sent to from Queen Victoria to U.S. President James Buchanan. The transmission took 16 ½ hours. 125 years later, the world began to adopt the Internet. Technological change is inevitable. Our role is to make it possible for clients to work with the best parts of technological change and succeed with them.

Each Client Is Important

Our clients tell us continuously that they value our commitment to them as
individuals and to their success. You can have all the technology in the world
but if you want to succeed, your clients have to feel they individually come first. This is how we view our clients:
“Your Project Success Is Our Number One Priority.”

We At Civicom Believe

We Are Creating Something Important

We are committed to being passionate, inventive, focused and undaunted,
and to an environment which is energized, fun, and adaptive.

We Give 10% of Profits to Worthy Causes

The Feathers Project

Feathers uses innovative video technology to connect distant beneficiary families and individuals with sponsors to allow 100% direct charity to happen. Participants learn about and from each other through a virtual meeting facilitated by Civicom Marketing Research Services. The Feathers team and corporate volunteer stewards vet recipients and ensure integrity in the process.

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Buy Forward

Buy Forward companies are those permanently committed to giving a significant portion (5+%) of their profits to worthy causes. The Buy Forward idea is a cause worthy of support. When “Buy Forward” companies beat their competitors, others will follow the lead, resulting in more engaged corporations. More companies doing this means more money to the worthiest causes.

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Direct Charity
Through Feathers Project

Most people instinctively want to help when they see others in need. But the natural process of charity is inhibited by distance. The poorest of the poor around the world are typically unseen by those most able to help them. It is now possible to bridge that distance with new video technologies, at almost no cost. The idea of Feathers is to do just that.

The idea for doing this came from our Founder and CEO while embedding himself with a family in poverty living in a slum near one of our offices. He thought, we link people all over the world through our technologies and services – why not use them to develop a bond between beneficiaries in need and sponsors willing to help? Human contact changes everything.

Feathers Project Uses Technology to Connect Distant People to Allow 100% Direct Charity to Happen

With the Feathers Project Virtual Meeting, sponsors from all over the world and beneficiaries from a developing country can now be connected with the help of technology.

This innovative way of doing charity is designed to provide sponsors with the opportunity to learn experientially about generosity and our responsibility to those who are unable to help themselves.

We seek out the poorest of the poor using a 7-step vetting process. Corporate volunteer stewards help in vetting Feathers’ beneficiaries, to help ensuring integrity.

The Feathers Project

Feathers uses innovative video technology to connect distant beneficiary families and individuals with sponsors to allow 100% direct charity to happen. Participants learn about and from each other through a virtual meeting facilitated by Civicom Marketing Research Services. The Feathers team and corporate volunteer stewards vet recipients and ensure integrity in the process.

Read More

Buy Forward

Buy Forward companies are those permanently committed to giving a significant portion (5+%) of their profits to worthy causes. The Buy Forward idea is a cause worthy of support. When “Buy Forward” companies beat their competitors, others will follow the lead, resulting in more engaged corporations. More companies doing this means more money to the worthiest causes.

Read More

At Civicom, we apply our technology and service expertise across our existing brands while at the same time responding to new opportunities based on client needs. Here are some of our additional Civicom services.

The first Voice to CRM solution combining technology and intelligence for thousands of sales professionals in global companies.

World’s first live streaming, live receptionist platform, overcoming challenges of hiring, staff leaves, and demands for remote work.

A best-in-class voice-to EMR solution that reduces time spent by providers on note entry, improving accuracy and compliance.

BPO optimization of your operations with technology plus dedicated global resources in back office support and data entry.

Lets website visitors speak with a real person using modern streaming technology.

Actionable intelligence you need to create personalized experiences for your clients so you can expand relationships.

Quality human transcriptions and clean up services for all industry sectors at competitive rates and flexible turnaround times.

Send requests via a mobile app to a remote, trained team of ‘Doers’ whose job is to complete the tasks you assign.

Civicom Conferencing is an easy-to-use conferencing service that offers a wide feature set and efficient customer support.

Voice Code Conference Calling replaces passcodes with voiceprint authentication. No more complicated dial-in instructions.

Your spoken name voice print is the key that lets people join the conference. One number. No more passcodes. Works globally.

Confertel offers quality solutions for secure conference calls, web conferencing, and managed webinars for your business.

MeetingBridge provides convenient, affordable, high-quality, automated teleconferencing, web conferencing, and webinar services for businesses.

Global provider of fast, clear, and secure branded audio conferencing with collaboration tools. to further engage your audience.

Feathers Project uses technology to connect sponsors with beneficiaries to allow 100% direct charity to happen.

‘Buy Forward’ companies are those permanently committed to giving a significant portion (5+%) of their profits to worthy causes.

Over
21
Years of Expertise
Over
1 Million
Facilitated IDI's &
Focus Groups
Over
300
Clients

Some of our Clients

Our Research Clients Have Entrusted Us With Thousands of Projects For The World’s Leading U.S. and Global Companies

We Partner with the

Most Important Research Industry Associations

We Partner with the

Most Important Facility Providers

Pride in Achievements

We're Recognized in the Industry
as a Leading-Edge Provider

Low-Incidence Recruiting

Global Insights Research

Taste Test/Sensory Research

Qualitative Research

Online Qualitative Research

Marketing Research Tools

Online Insights Platform

International Research

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