We At Civicom Believe We Are Creating Something Important
We are committed to being passionate, inventive, focused and undaunted, and to an environment which is energized, fun, and adaptive.
How We Launched Civicom Marketing Research Services
Client Needs First
We view the world differently from most companies. We’re not interested in
selling products that stand independently from the value we provide in client
service. We thrive on helping researchers experience successful project outcomes.
How We Started
Clients often ask us… how did you get into the marketing research business? The answer is easy… our clients asked us to! Around 2002, a global marketing research firm requested that we facilitate some online telephone interviews to avoid travel in inclement weather. The rest is history.
Research Experience
We had a head start in understanding research. Our leadership team was broadly experienced in commissioning marketing research for leading global companies and in providing marketing consulting services for global advertising campaigns.
In Depth Understanding
Our expertise in product development and marketing on a national and global scale provided a foundation for us to build on when we begin providing online interview and focus group facilitation services. We later added in-facility capabilities.
Global Expertise
Our global audio infrastructure gave us the capacity to serve clients all over the world. Soon we added web infrastructure, resulting in the capability to offer IDI and focus group services virtually anywhere in the world.
News Spreads
Before long we were getting calls from industry organizations asking us to attend or exhibit at their conferences. We decided to get involved, and the word of our services continued to spread.
Client Success First
We look at the world differently. Client project success comes first. Our clients
depend on us to free them from the burdens of facilitating research. Our job is to make sure that our role contributes to a successful outcome for our client. This is what sets us apart from others.
Commitment Yields Results
Supporting clients’ needs through our service philosophy, when combined
with our technical expertise and products, has grown over twenty plus years into a steady stream of requests for us to facilitate online interview and focus group research projects as well as to add more services.
Expanded Services
We expanded our lines of service as clients requested them. We now offer online communities, a mobile insights app, UX tools for mobile app and website analysis, transcriptions, translations, and a state-of-the-art portable plug-and-play 360° recording and streaming solution for in-facility and hybrid research.
Responding To Technology
We are able to quickly assess the tools and features clients say they need and create them. Responding to client needs for a fast, accurate and secure report-generating tool, we developed Quillit ai, enabling clients to generate video, audio and transcription in a matter of moments, not hours.
Helping Clients Adapt
In 1858 the first telegram via the Atlantic Cable was sent to from Queen Victoria to U.S. President James Buchanan. The transmission took 16 ½ hours. 125 years later, the world began to adopt the Internet. Technological change is inevitable. Our role is to make it possible for clients to work with the best parts of technological change and succeed with them.
Each Client Is Important
Our clients tell us continuously that they value our commitment to them as
individuals and to their success. You can have all the technology in the world
but if you want to succeed, your clients have to feel they individually come first. This is how we view our clients:
“Your Project Success Is Our Number One Priority.”
We Give 10% of Profits to Worthy Causes
The Feathers Project
Feathers uses innovative video technology to connect distant beneficiary families and individuals with sponsors to allow 100% direct charity to happen. Participants learn about and from each other through a virtual meeting facilitated by Civicom Marketing Research Services. The Feathers team and corporate volunteer stewards vet recipients and ensure integrity in the process.
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Buy Forward
Buy Forward companies are those permanently committed to giving a significant portion (5+%) of their profits to worthy causes. The Buy Forward idea is a cause worthy of support. When “Buy Forward” companies beat their competitors, others will follow the lead, resulting in more engaged corporations. More companies doing this means more money to the worthiest causes.
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Direct Charity
Through Feathers Project
The idea for doing this came from our Founder and CEO while embedding himself with a family in poverty living in a slum near one of our offices. He thought, we link people all over the world through our technologies and services – why not use them to develop a bond between beneficiaries in need and sponsors willing to help? Human contact changes everything.
Feathers Project Uses Technology to Connect Distant People to Allow 100% Direct Charity to Happen
This innovative way of doing charity is designed to provide sponsors with the opportunity to learn experientially about generosity and our responsibility to those who are unable to help themselves.
We seek out the poorest of the poor using a 7-step vetting process. Corporate volunteer stewards help in vetting Feathers’ beneficiaries, to help ensuring integrity.
The Feathers Project
Feathers uses innovative video technology to connect distant beneficiary families and individuals with sponsors to allow 100% direct charity to happen. Participants learn about and from each other through a virtual meeting facilitated by Civicom Marketing Research Services. The Feathers team and corporate volunteer stewards vet recipients and ensure integrity in the process.
Read More
Buy Forward
Buy Forward companies are those permanently committed to giving a significant portion (5+%) of their profits to worthy causes. The Buy Forward idea is a cause worthy of support. When “Buy Forward” companies beat their competitors, others will follow the lead, resulting in more engaged corporations. More companies doing this means more money to the worthiest causes.
Read MoreAt Civicom, we apply our technology and service expertise across our existing brands while at the same time responding to new opportunities based on client needs. Here are some of our additional Civicom services.
The first Voice to CRM solution combining technology and intelligence for thousands of sales professionals in global companies.
World’s first live streaming, live receptionist platform, overcoming challenges of hiring, staff leaves, and demands for remote work.
A best-in-class voice-to EMR solution that reduces time spent by providers on note entry, improving accuracy and compliance.
BPO optimization of your operations with technology plus dedicated global resources in back office support and data entry.
Global leaders in combining web-enabled technology with superior client service to facilitate market research worldwide.
Recognized global expertise in
facilitating virtual in-depth
interviews and focus groups using advanced audio and web technology.
State-of-the-art HD 360° recording and streaming solution with integrated video insights tools for live, in-person focus groups.
AI report-generating tool. Quillit can give you first-draft summaries and answers to specific questions in minutes that could take you hours.
Online video curation and media management platform for market researchers to analyze content plus create clips and storyboards.
Feature-rich asynchronous online community discussion platform with analytical tools and reports for research studies.
Customized platform with technical support for moving mock juries from in-person to online.
Expertise in identifying, targeting and recruiting the most qualified marketing research respondents for studies worldwide.
Quality human transcriptions and clean up services for all industry sectors at competitive rates and flexible turnaround times.
Embedded hyperlinks to your audio recording to hear and distinguish unintelligible words and improve your transcription quality.
Usability testing solution to observe navigation while talking with users online in real time as they use mobile apps or websites.
Mobile research app for collecting in-the-moment insights from video and audio diaries, with geolocation
and offline capabilities.
Web RTC platform that allows remote team members to interact and see each other’s screens as if they were in the same room.
Lets website visitors speak with a real person using modern streaming technology.
Civicom Conferencing is an easy-to-use conferencing service that offers a wide feature set and efficient customer support.
Confertel offers quality solutions for secure conference calls, web conferencing, and managed webinars for your business.
Send requests via a mobile app to a remote, trained team of ‘Doers’ whose job is to complete the tasks you assign.
Actionable intelligence you need to create personalized experiences for your clients so you can expand relationships.
Feathers Project uses technology to connect sponsors with beneficiaries to allow 100% direct charity to happen.
‘Buy Forward’ companies are those permanently committed to giving a significant portion (5+%) of their profits to worthy causes.